Frequently Asked Questions
SHIPPING AND DELIVERY
HOW LONG WILL YOU PROCESS MY ORDER BEFORE SHIPPING OUT?
Processing is done from Monday to Saturday, until 3 PM. Orders made on Saturdays from 3 PM onwards, as well as orders made on a Sunday, will be processed on Monday. As such, processing of order takes about 1-3 days depending on the payment method and availability of the items.
The items are checked, packed and shipped as soon as the payment is confirmed.
DO YOU HAVE A CUT-OFF TIME FOR PROCESSING?
The iTech Ph website observes a cut-off period for payments, for us to have ample time to verify payments and prepare the items purchased for testing, packing, and shipping.
Cut-off Time for confirmation of payment or order is 3 PM.
All confirmed orders (confirmed payments and item availability) will be shipped the next day. iTech Ph does not ship orders on Sundays and holidays due to courier limitations.
WILL YOU TEST THE ITEMS BEFORE SHIPPING OUT?
Yes, we test consoles or handheld devices. We always check and test the units before we pack and ship them out. A warranty sticker is placed to ensure that the item was purchased from us, so we may better provide you with the appropriate after-sales service.
HOW WILL YOU DELIVER MY ORDER?
iTech PH ships the parcels through LBC, GoGo Xpress, Lite Shipping Xpress or Rider couriers whichever courier is available
Once the order has been shipped out, delivery lead time will vary:
NCR – 1 – 2 days
South Luzon – 2 to 3 days
North Luzon – 2 to 3 days
Metro Cebu – 1 – 2 days
Cebu Province – 3 – 4 days
Visayas – 6 to 8 days
Mindanao – 7 to 9 days
Puerto Princesa – 3 to 4 days
Batanes – 27 to 30 days
Coron – 7 to 10 days
Bicol Area – 7 to 12 days
Delivery of packages is done from Monday to Saturday only, or according to the courier’s shipping schedule. Please be advised that there may be possible delays following days when it’s a holiday, the weather is bad or other unforeseen circumstances.
DO YOU HAVE NEXT DAY SHIPPING?
While we normally ship out confirmed orders as soon as possible at around 1-2 days for metro areas, it is possible that you may be able to receive your order the next day provided there is stock availability and payment has been confirmed.
CAN I CHANGE MY SHIPPING METHOD?
Change of shipping method is a case to case basis. Should you like to change your shipping method, you email to [email protected] to see if it is still possible to change your shipping method.
HOW MANY DAYS ARE MY ORDERS DELIVERED TO MY PREFERRED BRANCH?
For delivery to store shipping option, lead times will vary. If your order arrives earlier, the store staff will notify you via text or call. In some cases if the item you ordered is readily available at the branch, there will be a chance you can pick-up your order the same day you ordered.
Please refer to the estimated lead times for deliver to store option:
Metro Manila Area: 2-3 days
Luzon Area: 3-5 days
Metro Cebu Area: 2-3 days
iTECH SM Iloilo branch: 3-5 days
iTECH Ayala Bacolod: 3-5 days
Once item is delivered at your preferred branch, an iTech branch staff will call/text you that your order is ready for pick-up.
Only the name of on the Invoice are allowed to pick up the order. As such, customers are required to present the following when picking up order:
Credit Card/Debit Card used to purchase order (if credit/debit card was used as mode of payment)
Email invoice of order.
CAN YOU SHIP INTERNATIONALLY?
Nope. The iTech PH webstore only ships within the Philippines.
HOW CAN I TRACK MY ORDER?
Once we have shipped the item, we will be sending an email with the tracking number for your reference.
You can check the status of your package here:
Note: Tracking numbers are NOT updated REAL-TIME. You can check the tracking number after at least 24 hours.
WHAT IF MY ORDER HAS NOT ARRIVED YET?
If your order hasn’t arrived after the estimated delivery time frame for your shipping address, please contact us via chat or email at [email protected] Kindly indicate your order number and name so we can check the status immediately.
WHAT IF I AM NOT AVAILABLE WHEN THE PARCEL ARRIVES?
If you are not available in the time of the delivery, you may assign a person to receive the parcel on your behalf. Please leave the payment and authorization letter with them.
If the delivery failed, refused, or returned, we will not resend the package. You may re-order again.
DO YOU HAVE DIGITAL CODES?
Yes, we currently offer PlayStation.
HOW CAN I ORDER DIGITAL CODES?
You may order digital codes by adding them to your cart and completing the order process.
HOW AND WHEN DO I RECEIVE MY DIGITAL CODES?
You will receive your digital codes within 24 hours through your email. Make sure that the email you use on your purchase is an active email as the digital code will be sent to that email.
MY CODE DOES NOT WORK!
To make sure that your digital code work, please make sure of the following:
1. Determine your PSN account region or address. If your PSN account has US Address, make sure to buy US Currency Digital Codes. Same for Hongkong and Singapore address PSN account.
2. Make sure that you are logged in to the correct PSN account.
Should the PSN codes not work, please send an email of the error to [email protected]
WARRANTY AND EXCHAGE
WHAT IS YOUR WARRANTY?
Warranty is a 7-day replacement for factory defect, subject to certain guidelines and brands.
A receipt is required for all returns and exchanges.
Returned product(s) must be in the original packaging including manuals, cabling and accessories all in good condition.
We do not accept items of:
Any product(s) returned more than 7 days from the date of purchase.
Any product(s) not in its original condition.
Any product(s) that is damaged or has/have incomplete parts.
Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
Any product(s) failure in performance caused by or resulting from acts of God, fire, flood, accident.
Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue a warranty for non-qualifying items and we cannot return the items to you.
Upon satisfactory return of the product(s) to i.Tech, replacement product(s) will be shipped to the Customer if i.Tech is satisfied that the product(s) returned by the Customer is defective after suitable test and inspections. If the replacement product(s) is not available, a refund of product price will be made to the Customer.
HOW DO I AVAIL WARRANTY?
Subject: Order Number and Item
Attach Photos or videos and description of the complaint
Please take note: Customer returns the product(s) at his/her own expense.
HOW SHOULD I CONTACT IF I HAVE ANY QUERIES?
You can contact us directly through:
i.TECH Philippines (For Luzon)
i.TECH Cebu (For Cebu and Vismin shipping deliveries)
i.TECH Ilonggo (For Bacolod/Iloilo and respective shipping deliveries)
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Yes, an iTECH account is requried to purchase in the website
You can create an account by going to https://www.itech.com.ph/my-account/. You can also create an account at the Checkout page of your order by simply ticking the Create Account box.
HOW TO PRE-ORDER?
How to Pre-order:
1. Login to your existing iTECH account or create a one.
2. Select the item you want to pre-order and add it to your cart.
3. Once added to your cart, go to Checkout page and fill in the details.
4. Select your shipping method
5. Proceed to pay
How to pay the balance of the Pre-order:
1. A day before the release day of the preorder, an email will be sent with your coupon code for you to use to deduct the final price of the game with your preorder downpayment.
2. Open the link provided and add the product to cart
3. Go to checkout and apply the coupon code that was emailed to you.
4. Proceed to pay.
*PRE-ORDER DOWNPAYMENT IS NON-REFUNDABLE AND NON-TRANSFERRABLE
**PRE-ORDERS MUST BE PAID IN FULL WITHIN 2 WEEKS FROM RELEASE DATE. UNPAID PREORDERS AFTER 2 WEEKS WILL STILL BE CONTACTED TO ATTEMPT TO COMPLETE PAYMENT, HOWEVER AFTER CONTACTING EFFORTS FAIL, PREORDER SLOT WILL BE FORFEITED
DO YOU OFFER INSTALLMENTS?
WHAT ARE YOUR PAYMENT METHODS?
iTech.PH accepts the following payment method:
– Bank Transfer
– Credit/Debit Card via Paynamics
BANK TRANSFER AND GCASH
Payments need to be completed 24-48 hours depending on the item.
Once payment is sent, please email a copy of GCash Screenshot to [email protected] with the following details:
Subject: ORDER Number and AMOUNT
Attachment: Screenshot of transaction