Frequently Asked Questions

Shipping and Delivery

HOW LONG WILL YOU PROCESS MY ORDER BEFORE SHIPPING OUT?

Processing is done from Monday to Saturday, until 3 PM. Orders made on Saturdays from 3 PM onwards, as well as orders made on a Sunday, will be processed on Monday. As such, processing of order takes about 1-3 days depending on the payment method and availability of the items.

The items are checked, packed and shipped as soon as the payment is confirmed.

DO YOU HAVE A CUT-OFF TIME FOR PROCESSING?

The iTech Ph website observes a cut-off period for payments, for us to have ample time to verify payments and prepare the items purchased for testing, packing, and shipping.

Cut-off Time for confirmation of payment or order is 3 PM.

All confirmed orders (confirmed payments and item availability) will be shipped the next day. iTech Ph does not ship orders on Sundays and holidays due to courier limitations. 

WILL YOU TEST THE ITEMS BEFORE SHIPPING OUT?

Yes, we test consoles or handheld devices. We always check and test the units before we pack and ship them out. A warranty sticker is placed to ensure that the item was purchased from us, so we may better provide you with the appropriate after-sales service.

DELIVERY

HOW WILL YOU DELIVER MY ORDER?

iTech PH ships the parcels through LBC, GoGo Xpress or Rider couriers whichever courier is available.

Once the order has been shipped out, delivery lead time will vary:

  • NCR – 3 – 6 days
  • South Luzon – 6 to 9 days
  • North Luzon – 6 to 9 days
  • Metro Cebu – 3 – 6 days
  • Cebu Province – 6 – 9 days
  • Visayas – 8 to 12 days
  • Mindanao – 10 to 14 days
  • Puerto Princesa – 11 to 14 days
  • Batanes – 27 to 30 days
  • Coron – 18 to 20 days
  • Bicol Area – 7 to 12 days

Delivery of packages is done from Monday to Saturday only, or according to the courier’s shipping schedule. Please be advised that there may be possible delays following days when it’s a holiday, the weather is bad or other unforeseen circumstances.

How many days are my order delivered to my preferred branch?

For delivery to store shipping option, lead times will vary. If your order arrives earlier, the store staff will notify you via text or call.

Please refer to the estimated lead times for deliver to store option:

Metro Manila Area: 2-3 days

Luzon Area: 3-5 days

Metro Cebu Area: 2-3 days

iTECH SM Iloilo branch: 3-5 days

iTECH Ayala Bacolod: 3-5 days

Once item is delivered at your preferred branch, an iTech branch staff will call/text you that your order is ready for pick-up.

Only the name of on the Invoice are allowed to pick up the order. As such, customers are required to present the following when picking up order:

  1. ID
  2. Credit Card/Debit Card used to purchase order (if credit/debit card was used as mode of payment)
  3. Email invoice of order.

CAN YOU SHIP INTERNATIONALLY?

Nope. The iTech PH webstore only ships within the Philippines.

HOW CAN I TRACK MY ORDER?

Once we have shipped the item, we will be sending an email with the tracking number for your reference.

You can check the status of your package here:

Note: Tracking numbers are NOT updated REAL-TIME. You check the tracking number after at least 24 hours.

WHAT IF MY ORDER HAS NOT ARRIVED YET?

If your order hasn’t arrived after the estimated delivery time frame for your shipping address, please contact us via mobile or email at (+63) 2 3322871, chat or email at [email protected]. Kindly indicate your order number and name so we can check the status immediately.

WHAT IF I AM NOT AVAILABLE WHEN THE PARCEL ARRIVES?

If you are not available in the time of the delivery, you may assign a person to receive the parcel on your behalf. Please leave the payment and authorization letter with them.

If the delivery failed, refused, or returned, we will not resend the package. You may re-order again.

Can I use the points earned from your physical store on webstore purchases and vice versa?

As of now, our in-store and online rewards systems are separate, so your points are separate as well. This means that the points you earn from purchases inside our branches will not be reflected on your online store point balance and vice versa.

How Do I Track My Order?

HOW CAN I TRACK MY ORDER?

Once we have shipped the item, we will be sending an email with the tracking number for your reference.

You can check the status of your package here:

Note: Tracking numbers are NOT updated REAL-TIME. You check the tracking number after at least 24 hours.

Warranty and Exchange

WHAT IS YOUR WARRANTY?

Warranty is a 7-day replacement for factory defect, subject to certain guidelines and brands.

A receipt is required for all returns and exchanges.

Returned product(s) must be in the original packaging including manuals, cabling and accessories all in good condition.

We do not accept items of:

  • Any product(s) returned more than 7 days from the date of purchase.
  • Any product(s) not in its original condition.
  • Any product(s) that is damaged or has/have incomplete parts.
  • Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
  • Any product(s) failure in performance caused by or resulting from acts of God, fire, flood, accident.

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue a warranty for non-qualifying items and we cannot return the items to you.

Upon satisfactory return of the product(s) to i.Tech, replacement product(s) will be shipped to the Customer if i.Tech is satisfied that the product(s) returned by the Customer is defective after suitable test and inspections. If the replacement product(s) is not available, a refund of product price will be made to the Customer.

HOW DO I AVAIL WARRANTY?

The customer has to file a request of return via email to [email protected] or you may message us on our Facebook page or chat through the our website.

Subject: Order Number and Item

Attach Photos or videos and description of the complaint

Please take note: Customer returns the product(s) at his/her own expense.

Do I Need an Account to Place an Order?

Nope, you need not create an account with us to purchase. However, creating account will allow you to pre-order and provide you a more seamless transaction plus you get reward points for every purchase.

You can create an account by going to https://www.itech.com.ph/my-account/. You can also create an account at the Checkout page of your order by simply ticking the Create Account box.

How to Pre-order?

Some popular items are up for Pre-orders and our customers get the opportunity to secure their copies or item before availability. To be able to pre-order, you must have an i.Tech PH account. If you don’t have one, please click here to create one.

How to Pre-order:

  1. Login to your existing iTECH account or create a one.
  2. Select the item you want to pre-order and add it to your cart.
  3. Once added to your cart, go to Checkout page and fill in the details and proceed to payment.
    *Note that shipping option will not be available when pre-ordering.

How to pay the balance of the Pre-order:

  1. Login to your existing iTech account. (This is crucial as your pre-order down payment will not be recognized)
  2. Purchase the item that you have Pre-ordered once item is available.
  3. Upon checkout, the total amount due will be deducted of the pre-order down payment made.
  4. On the checkout page, you will be able to select your shipping method.
  5. Proceed to payment and await delivery of your item.

Do you offer installment?

At this time, installment is not available online. We do however accept major bank credit card for straight payment. Should you like to avail products for installment, we recommend visiting your nearest iTech Store. An iTech Game Associate would be more than happy to assist you with your purchase or your inquiries.

We recommend calling your preferred branch if the item you are looking to avail is in stock and open for installment. You can checkout the contact numbers of our branches here.

What are your Payment Methods?

iTech.PH accepts payment via Paynamics Payment Gateway. We accept payment via Credit/Debit Card (straight payment), BPI Online, GCash, and UBP online.

Do you accept COD?

Nope. Currently we don’t offer Cash-On-Delivery payment option. But we are looking into it soon.

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