Warranty is a 7-day replacement for factory defect, subject to certain guidelines and brands.
Codes will be sent via email once payment is confirmed.
Business hours: 9 am to 4 pm. (except Holidays and Sundays)
Note: Codes are non-refundable once the code has been emailed.
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A receipt is required for all returns and exchanges.
Returned product(s) must be in the original packaging including manuals, cabling, and accessories all in good condition.
We do not accept items of:
Any product(s) returned more than 7 days from the date of purchase.
Any product(s) not in its original condition.
Any product(s) that is damaged or has/have incomplete parts.
Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
Any product(s) failure in performance caused by or resulting from acts of God, fire, flood, accident.
Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue a warranty for non-qualifying items and we cannot return the items to you.
Upon satisfactory return of the product(s) to Itech.ph, replacement product(s) will be shipped to the Customer if Game One PH is satisfied that the product(s) returned by the Customer is defective after suitable test and inspections. If the replacement product(s) is not available, a refund of product price will be made to the Customer.
HOW DO I AVAIL WARRANTY?
You can file for request return or warranty claim:
1. Submit a report via our email – [email protected]
— Subject: Order Number and Item
— Attach photos or videos and description of the complaint
Please take note: Customer returns the product(s) at his/her own expense.
LIST OF AUTHORIZED SERVICE CENTER | HOTLINE:
Acer – https://bit.ly/AcerServiceCenter
Asus – https://bit.ly/AsusServiceCenter
Lenovo Legion – Hotline: 1800-8180614 | Whatsapp: +603-2058-5358
MSI Laptop – Hotline: 02 8470 3552
Seagate – 2nd Floor of PC Gilmore Commercial Center Building in Gilmore Avenue, New Manila, Quezon City
PlayStation – https://bit.ly/PlayStationServiceCenter
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